Upscale Healthcare Services is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website or services.

1. Who We Are
We are a licensed Residential Service Agency (RSA) in Maryland, offering in-home healthcare, staffing, and therapy services. Our site is used to inform, connect, and support clients and job seekers.

2. Information We Collect
Personal Information (e.g., name, email, phone number, address)

Health Information (only if you choose to provide it in care inquiries)

Employment Information (from job applications)

Technical Data (e.g., IP address, browser type, site usage patterns)

3. How We Use Your Information
To respond to service requests and employment applications

To deliver home care or staffing services

To improve website functionality and performance

To communicate important updates or offers (only if opted-in)

To comply with legal and regulatory obligations

4. Sharing of Information
We do not sell or rent your data. We may share it:

Internally with staff who require access to fulfill services

With third-party providers supporting website or operations (under NDA)

With regulatory bodies if legally required

5. HIPAA Compliance
All health-related data is handled in accordance with HIPAA standards. We take your privacy seriously and use administrative and technical safeguards to protect it.

6. Your Rights
You have the right to:

Request access or correction of your data

Withdraw consent (where applicable)

Opt out of marketing communications

Request data deletion (if not required to retain it)

Contact us at info@upscalehealth.org to submit a request.

7. Cookies & Tracking
We may use cookies to enhance your site experience. You can manage your cookie preferences through your browser settings.

8. External Links
Our site may include links to external websites. We are not responsible for their privacy policies or content.

9. Updates to This Policy
This policy may be updated at any time. Please review periodically for changes.

10. Contact Us
Upscale Healthcare Services
6301 Ivy Lane, Suite 700a32, Greenbelt, MD 20770
📧 info@upscalehealth.org
📞 (240) 244-6424