Quality Assurance

At Upscale Healthcare Services, quality isn’t just a promise it’s a commitment built into every layer of our care delivery. From the people we hire to the processes we follow, we hold Our Quality Assurance program is designed to provide continuous oversight, measurable results, and the peace of mind families deserve.

Caregiver Screening & Training

We go beyond basic requirements when hiring and training our care professionals. Each

caregiver is:

Thoroughly background-checked and credentialed

Trained in state-mandated and Upscale-specific care standards

Oriented on cultural sensitivity, dementia care, safety, and elder abuse

Regularly evaluated for performance and client satisfaction

Our caregivers are not only skilled but aligned with our values of dignity, compassion, and

reliability.

Ongoing Supervision & Support

We don’t “set it and forget it.” Our supervisory staff performs:

Unscheduled home visits and client check-ins

Routine performance evaluations

Continuous skills training and certifications

We provide 24/7 support so that clients and caregivers are never left without a safety net.

Customized Care Plans

Every client receives a tailored care plan developed in collaboration with families,

healthcare providers, and our care coordinators. We regularly review and update these

plans to ensure they meet evolving needs.

Client Feedback & Satisfaction Tracking

Client experience is our top benchmark for quality. We actively:

Encourage ongoing feedback through surveys and calls

Track service satisfaction metrics

Address concerns immediately with corrective action when needed

We listen. We improve. We grow—with every client experience.

Looking For Consultation?

240-733-8673

Connect with us today, we’re here to provide the support you need.

At Upscale Healthcare Services Inc., we believe that every individual deserves exceptional care in the comfort of their home. Based in Maryland and licensed to provide top-tier home healthcare solutions tailored to the unique needs of each client.

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